38 research outputs found

    Restorative servicescapes in health care: examining the influence of hotel-like attributes on patient well-being

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    This study examines how 527 patients across different health states assessed the influence of hotel-like attributes on their well-being. Using theoretical mechanisms of attention restoration underlying restorative servicescapes, we postulated that hotel-like products and services will enhance patients’ perceived well-being, which, in turn, will favorably affect their behavioral intentions. We also tested an alternative model that included additional direct relationships between hotel-like products and services and behavioral intentions, based on the tenets of cue utilization theory. After conducting a series of nested model comparison procedures, we confirmed that the alternative model provided a theoretically and empirically stronger explanation for the dynamics of hotel-like restorative servicescapes. Although the differences between less healthy and more healthy patients were not statistically significant, the less healthy group demonstrated the same pattern of relationships as in the overall model, indicating that such patients may be more likely to derive greater restorative benefits from hotel-like hospital rooms, which may also make them more likely to pay higher out-of-pocket expenses for such rooms. The study furthers the empirical research agenda on evidence-based design (EBD) and the role of hospitality in health care.Accepted manuscrip

    Adding evidence to the debate: quantifying Airbnb's disruptive impact on ten key hotel markets

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    Airbnb's entry into the lodging landscape has dramatically increased the available supply of rooms for accommodating prospective visitors at a destination. In a competitive market, an increase in supply while keeping demand relatively constant would decrease prices and revenues. While Airbnb is expected to negatively impact the hotel industry, the effects of Airbnb on the performance of the hotel industry have not been extensively quantified. Also, existing studies on Airbnb's economic impacts are limited in their inferential, temporal, and/or geographical scope. In view of this gap in the literature, the present study examines the effects of Airbnb supply on key hotel performance metrics: room revenues (RevPAR), average daily rates (ADR), and occupancy rates (OCC) in ten major U.S. hotel markets for the period between July 2008 and June 2017. The results demonstrate that an increasing Airbnb supply negatively impacts all three performance metrics within the hotel industry. Moreover, while previous research has demonstrated a negative impact on lower-end hotels, our findings provide evidence of Airbnb's growing impact on the mainstream market across hotel class segments, signaling a high level of consistency with the tenets of the theory of disruptive innovation. The magnitude of these effects is not only statistically but also economically significant. Theoretical and practical implications are discussed.Accepted manuscrip

    Chinese propensity to purchase a vacation: The role of financial behavior and confidence in economy

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    Behavioral finance and economic theories suggest that households\u27 financial behavior and confidence in the economy have significant influence on households\u27 consumption behavior. While these effects are well documented in economics, finance and marketing literature, they received little attention in tourism and hospitality studies. Therefore, the purpose of this study is to analyze the effects of perceived economic conditions, confidence in economy, and financial behavior on Chinese households\u27 propensity to purchase a vacation travel. Specifically, the effects of subjective confidence in the overall Chinese economy, the stock market, the subjective expectation on China job market, perceived household economic conditions, and household\u27s saving behavior on propensity to purchase a vacation travel in the next six months are examined. The results show that confidence in the economy and a household\u27s financial behavior are significant factors determining vacation travel purchase. Tourism companies should target households, who are budget conscious, are saving part of their income, and that invests in the Chinese stock market

    Boston Hospitality Review: Winter 2017

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    Table of contents: Family, Team or Something Else? by John Murtha -- Kitchen Organization in Full-Service Restaurants: Reducing Heat and Stress by Peter Szende and Justin Cipriano -- Rules of Engagement: Building Brand Relationships by Alex Friedman -- Corporate Social Responsibility in the Hospitality Sector by Manisha Singal and Yinyoung Rhou -- “Hold on, I have to post this on Instagram”: Trends, Talk, and Transactions of the Experiential Consumer by Steve Kent -- C-corporation Hotels vs. Hotel-REITs: A Theoretical and Practical Comparison by Tarik Dogru -- Sisters in Restaurant Success: A History of The Maramor by Jan WhitakerFamily, Team or Something Else? by John Murtha -- Kitchen Organization in Full-Service Restaurants: Reducing Heat and Stress by Peter Szende and Justin Cipriano -- Rules of Engagement: Building Brand Relationships by Alex Friedman -- Corporate Social Responsibility in the Hospitality Sector by Manisha Singal and Yinyoung Rhou -- “Hold on, I have to post this on Instagram”: Trends, Talk, and Transactions of the Experiential Consumer by Steve Kent -- C-corporation Hotels vs. Hotel-REITs: A Theoretical and Practical Comparison by Tarik Dogru -- Sisters in Restaurant Success: A History of The Maramor by Jan Whitake
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